Shipping policy

Thank you for visiting BRILLIANT ASIA TRADING LIMITED. We are committed to providing a reliable and convenient shipping experience for all customers. Please review the following shipping information before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During peak seasons, holidays, or promotional periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

2. Shipping Methods & Delivery Time

We offer international shipping services to customers worldwide.

Estimated delivery times:

  • Standard Shipping: Approximately 7–14 business days
  • Express Shipping: Available at checkout where applicable

Delivery times are estimates and may vary depending on:

  • Shipping destination;
  • Customs clearance procedures;
  • Carrier delays;
  • Weather conditions;
  • Public holidays.

We are not responsible for delays caused by circumstances outside our control.

3. Shipping Costs

Shipping fees are calculated based on:

  • Destination country/region;
  • Package weight;
  • Shipping method selected.

The final shipping cost will be displayed at checkout before payment confirmation.

4. Order Tracking

Once your order has been shipped, tracking details will be provided via email when available.

Please allow some time for tracking information to become active after shipment.

If you experience any issues with tracking your order, please contact our customer support team.

5. International Shipping & Customs

For international orders, customs duties, import taxes, or additional fees may apply depending on your country’s regulations.

Any customs charges are the responsibility of the customer.

We recommend checking your local customs requirements before placing an order.

6. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your:

  • Name;
  • Shipping address;
  • Postal code;
  • Contact information.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

7. Lost, Damaged, or Delayed Packages

If your package arrives damaged or you believe your order has been lost during transit, please contact us as soon as possible.

Please provide your order number and any relevant details so we can investigate and assist you.

8. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team:

Email: info@brilhome.shop

We appreciate your trust and will continue working to provide a safe, efficient, and convenient shopping experience.